Learn how we handle your data with care and transparency.
Terms and Conditions – Vestido Kuwait Website (vestidokw.com)
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1. Definitions
• Website: Refers to the Vestido Kuwait website (vestidokw.com) and all its related services.
• Subscriber/Merchant: Any individual or entity that creates an online store or lists products through the Vestido website.
• Customer: Any person who visits the website or purchases products or services displayed on it.
• Service: All tools and features provided by the website for merchants or customers.
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2. Acceptance of Terms
By using or registering on the website, you agree to comply with these terms and conditions and any future amendments that may be published.
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3. Store Creation
• The merchant is required to provide accurate and truthful information during registration.
• It is prohibited to display or sell any products that violate the laws or public morals of the State of Kuwait.
• The website management reserves the right to suspend or delete any store or product that violates the laws or the site’s terms.
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4. Product Listings
• The merchant must accurately describe the product and clearly specify its price.
• The website has the right to display merchant products on public pages for marketing and sales promotion purposes.
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5. Orders and Payments
• Payments are processed through secure and reliable gateways such as MyFatoorah or other approved methods listed on the site.
• In case of payment through an electronic gateway, the website is not responsible for any delay or issue beyond its control caused by the payment service provider.
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6. Delivery and Receipt
• The website provides order tracking until the delivery to the customer.
• Delivery times may vary depending on the customer’s location and the nature of the product.
• If the customer fails to receive the order at the scheduled time, additional delivery charges may apply.
Delivery and Shipping Policy: https://vestidokw.com/shipping-policy
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7. Returns and Exchanges
• Return and exchange policies may vary depending on the store and the seller.
• Customers must review the website’s return policy before completing their purchase.
Return and Exchange Policy: https://vestidokw.com/return-policy
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8. Legal Responsibility
• The website is not a direct party in any financial or commercial transaction between the merchant and the customer; it merely provides a platform for communication and transaction facilitation.
• The merchant bears full responsibility for the products offered, their quality, and their compliance with the provided descriptions.
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9. Intellectual Property
• All copyrights, designs, and textual or visual content of the website are protected.
• Reuse or reproduction of any content without prior written permission is strictly prohibited.
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10. Modifications to Terms
• The website management reserves the right to modify these terms at any time.
• Users will be notified when updates are made.
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11. Service Development and Force Majeure Disclaimer
• Vestido Kuwait reserves the right to develop, update, or modify any of its services, features, or content at any time without prior notice, in order to improve service quality and enhance the user experience.
• The website also reserves the right to suspend or discontinue certain services temporarily or permanently if necessary, without any obligation to compensate users.
• The website shall not be held liable for any direct or indirect damages or losses resulting from service delays or interruptions caused by events beyond its control, including but not limited to: natural disasters, wars, unrest, government decisions, widespread technical failures, or any other force majeure circumstances.
Last Updated: August 14, 2025
Privacy Policy – Vestido Kuwait Website (vestidokw.com)
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1. Introduction
At Vestido Kuwait, we respect our users’ privacy and are committed to protecting their personal data.
By using our website and services, you agree to the collection and use of your information in accordance with this policy.
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2. Information We Collect
We may collect different types of information, including:
• Personal Information: such as your name, phone number, email address, shipping address, and payment details.
• Non-Personal Information: such as device type, browser, IP address, and browsing data within the website.
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3. How We Use the Information
The data we collect is used for the following purposes:
• Processing orders, payments, and deliveries.
• Creating and improving merchants’ online stores.
• Enhancing user experience and developing our services.
• Communicating with customers about orders, offers, or updates.
• Preventing fraud and ensuring compliance with local laws.
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4. Information Sharing
• We do not sell or rent your personal information to any third party.
• However, we may share information with:
• Delivery partners to complete order shipments.
• Payment gateway providers to process transactions.
• Government authorities if legally required to do so.
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5. Data Protection
• We take appropriate security measures to protect your data from unauthorized access, use, modification, or destruction.
• However, please note that no method of data transmission over the Internet is 100% secure.
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6. Cookies
• Our website uses cookies to enhance browsing experience and personalize content.
• You can disable cookies in your browser settings, but doing so may affect certain website features.
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7. User Rights
You have the right to:
• Access and update your personal data.
• Request deletion of your data (unless retention is legally required).
• Opt out of receiving marketing communications.
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8. Changes to This Privacy Policy
We may update this policy from time to time.
Any modifications will be posted on this page, with the update date revised accordingly.
Return and Exchange Policy – Vestido Kuwait Website (vestidokw.com)
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1. Scope of Policy
• This policy applies to all products sold through the Vestido Kuwait website unless stated otherwise on the product page.
• Certain items cannot be returned or exchanged, such as: consumable goods, food items, custom-made products, or any product clearly marked as “non-returnable.”
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2. Return Conditions
• Customers may request a return or exchange within 3 days of receiving the product.
• The item must be in its original condition, unused, and include all accessories and original packaging.
• A receipt or proof of purchase must be provided.
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3. Return or Exchange Process
1. The customer contacts customer service through the available communication channels.
2. The request is reviewed to verify eligibility under the policy conditions.
3. A pickup appointment will be scheduled, or the customer will be directed to drop off the item at a designated location.
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4. Return Costs
• If the return is due to a merchant’s error (e.g., wrong or damaged item), the merchant or website will cover all shipping costs.
• If the return is due to the customer’s choice (e.g., change of mind or size), the customer will bear the shipping fees.
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5. Refunds
• Refunds will be issued using the same payment method used in the original purchase.
• The refund process typically takes 3–10 business days after receiving and verifying the returned item’s condition.
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6. Important Notes
• The website is not responsible for any damage or loss caused by the customer’s misuse of the product.
• Defective or misdescribed products are eligible for full replacement or refund at no additional cost to the customer.
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Your Consent:
By using our website, creating an account, or making a purchase, you agree to this Return and Exchange Policy.
Cancellation Policy – Vestido Kuwait Website (vestidokw.com)
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1. Order Cancellation by the Customer
• Customers may request to cancel an order before it is shipped or handed over to the delivery company by contacting customer service directly.
• Once the order has been shipped or handed over to the delivery company, it cannot be canceled, and the customer is obligated to receive it. However, the Return and Exchange Policy may apply afterward.
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2. Order Cancellation by the Website or Merchant
• Vestido Kuwait or the merchant reserves the right to cancel any order in the following cases:
1. The product is out of stock.
2. There is an issue with payment information or order confirmation.
3. A suspected fraudulent purchase or violation of the Terms and Conditions.
• If an order is canceled by us, the customer will be notified, and any paid amount will be fully refunded using the same payment method.
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3. Refunds for Canceled Orders
• If the order is canceled before shipping, the full amount will be refunded within 3–10 business days.
• If the order is canceled after shipping, it will be handled according to the Return and Exchange Policy, and delivery or processing fees may be deducted.
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4. Important Notes
• The website is not responsible for any delay in the refund process caused by the payment gateway provider or the bank.
• Certain special or custom-made products may not be eligible for cancellation once the order has been confirmed.
Shipping and Delivery Policy – Vestido Kuwait Website (vestidokw.com)
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1. Service Scope
• Vestido Kuwait provides shipping and delivery services within the State of Kuwait only.
• International shipping may be added in the future, and users will be notified once it becomes available.
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2. Delivery Time
• Orders are prepared and shipped within 1–2 business days after the merchant confirms the order and it’s ready for pickup, unless otherwise stated on the product page.
• Express delivery requests may incur additional charges depending on the customer’s area.
• Delivery times may vary based on the customer’s location and the nature of the product.
• In the event of delays beyond our control (such as weather conditions or emergencies), the customer will be notified immediately.
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3. Delivery Fees
• Delivery fees are displayed at checkout before order confirmation.
• Fees may vary depending on the customer’s location, as well as the weight or size of the order.
• If the customer wishes to return or exchange a product, they will bear the new delivery cost unless the issue was caused by the merchant (e.g., production or fulfillment error).
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4. Delivery Partner
• Deliveries are handled through approved shipping partners to ensure safe and timely delivery.
• Vestido Kuwait monitors the shipping process until the order reaches the customer.
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5. Order Receipt
• Customers must check the condition of the package upon receipt and notify us immediately if there is any damage or error.
• If the customer is unable to receive the order at the scheduled time, additional redelivery charges may apply.
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6. Undelivered Orders
• If the delivery cannot be completed after two attempts, the order will be canceled, and the payment will be refunded after deducting the delivery fees.
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7. Additional Notes
• Some products may require longer preparation times, which will be clearly mentioned on the product page.
• Vestido Kuwait is not responsible for delays caused by incorrect or incomplete address information provided by the customer.
